Technical Writer

Write documentation that moves teams forward

In HR and recruitment services, clarity fuels adoption, alignment, and scale. Create structure, clarity, and confidence across products, processes, and people through precise technical storytelling. This role offers international exposure, meaningful impact, and the chance to make your mark by shaping how teams understand and use technology — all while staying rooted locally and growing beyond borders.

Job Description

As a Technical Writer, you will create and maintain clear, structured documentation for software releases, internal teams, and client-facing resources. You’ll translate complex requirements into accessible content, support cross-functional alignment, and ensure documentation stays accurate, consistent, and ready for scale.

Job Overview

Employment type: Indefinite term type contract
Shift: Day shift | Weekends Off
Work setup: Work From Home, Colombia
Salary: COP 8,000,000.00 – COP 9,500,000.00

Exciting Perks Await!

• 5-day work week
• Weekends off
• Work from home arrangement
• 20 vacation days in total
• Prepaid medicine
• Fully customized Emapta laptop and peripherals
• Indefinite term type contract
• Direct exposure to our clients
• Career growth opportunities
• Diverse and supportive work environment
• Prime office locations in Bogotá and Medellín
• Unlimited upskilling through Emapta Academy courses

The Qualifications We Seek

Behavioral Competencies

• Responsible, with accountability for actions and decisions
• Strong decision-making skills using logical, well-reasoned judgment
• Committed, with a strong work ethic and dedication
• Team-oriented, collaborating effectively across diverse functions

Education

• Bachelor’s degree in Technical Writing, Communications, Business, Information Systems, or a related field, or equivalent experience

Experience

• 3–5 years of relevant professional experience
• 1–3 years in technical writing, product documentation, or software documentation
• Experience documenting software features, workflows, and system functionality
• Familiarity with Agile or Scrum methodologies
• Experience creating SOPs, process maps, or knowledgebase content
• Ability to work effectively under pressure
• Strong written communication skills with the ability to simplify complex concepts
• Proven collaboration with Product Managers, Developers, QA engineers, and cross-functional teams
• HRIS, payroll, or PEO experience preferred but not required
• Experience with CMS or documentation platforms preferred

Computer Skills

• Proficiency in Microsoft Office (Word, PowerPoint, Excel)
• Experience with Confluence, SharePoint, or similar documentation tools
• Working knowledge of Agile development environments

Certifications

• Technical Writing certification preferred but not required

Your Daily Tasks

Essential Functions

• Create and maintain documentation for software releases, including new features, enhancements, and defect fixes
• Develop and organize sprint summaries, release notes, and post-release updates
• Write and maintain internal knowledgebase articles for Product, Development, QA, Operations, and Client Services
• Translate functional specifications and user stories into clear documentation
• Collaborate with Development and QA to ensure technical accuracy
• Document processes, workflows, and SOPs to support alignment and onboarding
• Maintain consistent documentation structure, versioning, and taxonomy
• Assist in preparing client-facing training materials, product guides, and help content
• Support User Acceptance Testing and beta documentation
• Work with cross-functional teams to clarify functionality and document intended system behavior
• Ensure documentation aligns with corporate mission, goals, and branding
• Identify and report documentation gaps, risks, or required updates
• Support post-implementation documentation and ongoing updates
• Assist migration and rollout efforts through guides and communication materials

Reasonable Accommodations Statement

• Individuals must be able to perform essential functions with or without reasonable accommodations

About the Client

Building smarter systems through people-first HR solutions

Our client operates in the HR and recruitment services space, delivering technology-enabled solutions that support workforce management, compliance, and operational efficiency. With a strong focus on innovation, clarity, and scalable systems, they help organizations streamline complex processes while empowering teams with tools that are reliable, intuitive, and built for growth.

Welcome to Emapta Colombia!

At Emapta, you're not just joining an industry-leading outsourcing provider; you're becoming part of a community that celebrates the rich cultural tapestry of Colombia. Our track record of success and diverse international clientele across various industries provide a solid foundation for your career. With over 1,000 global partners preferring to open remote jobs in the country, our vision is to help you and thousands more Colombians reach your full potential and dreams without the need to leave the country and work abroad.

Join forces with passionate professionals who share the desire to make a meaningful impact through premium global opportunities, all at your fingertips. Emapta isn't just a company; it's a community that values the balance between work and life. Start a truly exciting journey with us and discover how your talent can flourish in a setting that celebrates the spirit of Latin America.

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